Online support |
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 Skype: sms-warehouse |
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Electronic funds transfer or Paypal (Min 5 Max 500 Euro) Required Paypal authorisation |
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Sep 9, 2012
SMSwarehouse Inc. wish to notify clients that we received an update from our SMSC partner stating that all mobile numbers in Brazil starting with area code 11 have be added with digit 9 in-between the two digit area code and the current eight digit local numbers.
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Terms and conditions:
Step 1. Quick test SMS - Step2. Register test account - Step 3. Buy SMS
These are general terms and conditions and might vary slightly based on the route supplied. Please ensure that you read and understand the terms or contact us if you are not clear on any of the points. By signing up for an account, verifying such SMS account registration it is understood that you read and accepted these terms and conditions. Please contact SMSwarehouse Inc. (E-SPECTATIONS CONSULTING CC) if any of the points are not clear.
- Payment terms
- Bank charges
- Payment methods
- Refund policy
- Price changes
- Price volumes and discounts
- Default pricing and routing
- Hidden costs and other fees
- Testing and confirmation of pricing and availability
- Content restrictions and code of practice
- Sender id or message originators
- Methods to send SMS
- Testing
- Expiry of messages and credits
- Blocking/ unavailability of routes
- Use of Economy routes
- Message charges and delivery receipts
- Retry scheme
- Latency or delays on routes
- Error and message status codes
- IVR and premium number campaigns
- Confidentiality / Privacy policy
- General
- Payment terms:
Strictly prepaid – an invoice in your (Euro only) will be supplied after testing and acceptance of quotes, signing up for a test account and sending SMS. South African clients will be invoiced in South African Rand and 14% South African VAT will be charged (VAT no: 4040259578). No VAT applies when cross-border transactions are done and when clients are invoiced by SMSwarehouse Inc. in International currency.
Back to top - Bank charges:
The Invoice amount that will be transferred should exclude all bank & correspondent bank charges & commissions. We will appreciate it if you advice your bank that the recipient (SMSwarehouse Inc. or E-SPECTATIONS CONSULTING CC) should not be charged any commissions, telex transfer fees or any other fees. Credits will be allocated based on the exact amount we receive in our account.
Back to top - Payment methods:
Paypal:
All prices are final prices without any other taxes or interconnection fees – we accept payments in Euro and USD – please refer to www.xe.com for conversion into other currencies. We are also accept credit card payments using http://www.paypal.com - the following will apply from 1 March 2012:- All Paypal clients are required to complete and return the Paypal authorisation form Please note that we only accept hand written signatures.
- SMSwarehouse will issue an invoice and advise which email to use for Paypal payments. Please use your SMS username in the buyers instruction area so that we know which account to update.
- We will provide a receipt after your credit has been updated.
We do not have credit card facilities available. Please use Paypal.
EFT bank transfers:
Please note that we will allocate credits on receipt of funds. Please allow 3-4 working days for the banks to complete the transfers. Our bank is Barclays International Seychelles where we hold an International Euro and Dollar account. Please note that we do not have an IBAN number as the bank is outside the European Union. We will provide all clients with invoices with the banking details upon request for invoices. South African clients:
South African clients that pay in Rand will be issued with an invoice and the payment should reflect the invoice number on the deposit slip. Our local bank is ABSA and bank details will be on the invoice we provide.
Western Union and Moneygrams:
Not available due to local banking laws and restrictions.
Back to top - Refund policy:
by the SMS-C's. We will refund unused credits only if there are no backup routes to your destination. All clients will be presented with alternative working routes if a specific route got blocked. Please note that the price of backup routes may differ from original pricing. SMSwarehouse Inc. (E-SPECTATIONS CONSULTING CC) will only refund unused credits if clients request a refund within 7 days from the date that you purchased the credits. Unused credits will be refunded on the following conditions:- We will disable your account and draw reports based on the last SMS sent.
- You will be notified of the remaining credit in your account.
- 10% of the refund amount will be deducted as administrative fees
- Bank and other charges will be for your account.
Back to top - Price changes:
Prices quoted may change without notification as networks change pricing, open and block routes at free will and at times do not notify us – we do however give all price advantages that we get through to our customers and endeavor to inform clients that prices have changed via email notification.
Back to top - Price volumes and discounts:
Price volumes are based on traffic per country and not for overall traffic in all countries. SMSwarehouse Inc. (E-SPECTATIONS CONSULTING CC) retains the right to change this based on price changes at SMSC-level.
Back to top - Hidden costs and other fees:
No setup fees, no monthly fees, no hidden costs. Please however note that binary, concatenated Unicode and Concatenated English messages may use more than one credit when it exceed the message length limitations as set by GSM standard. It is the clients’ responsibility to test the system and ensure that the 5 free test credits are used to test all instances of sending messages. There is no charge for the use of our desktop tool and handset application which is available for download once you registered for an account.
Back to top - Default pricing and routing:
Where indicated, default routing implies that the price applies to all unlisted prefixes and cases where clients do not do their own HLR lookup to accommodate number portability – i.e. the operator will lookup the destination network and terminate accordingly and the price includes the cost for HLR lookup In cases where clients do their own HLR lookup and terminate to the correct network, default routing will only apply to unlisted prefixes and clients will enjoy the benefits of per network price.
Back to top - Testing and confirmation of pricing and availability:
All routes quoted are subject to testing and confirmation of pricing and availability - please also note that some governments for example India change legislation that will impact on the ability to send SMS to these destinations. Please familiarize yourself with the telecoms laws in your country prior to registering for an account.
Back to top - Content restrictions and code of practice:
No spam, illegal spoofing, phishing, adult content/porn or profanity/offensive material is allowed on any of our routes. Please ensure that you read and understand our anti-spam agreement and procedures related to breach of this agreement.
It is the clients’ responsibility to ensure that messages comply to local or National laws as it differs from country to country. Please familiarize yourself with the laws in your country before you send SMS.
Back to top - Sender id or message originators:
Sender id restrictions exist in certain countries and networks. Please read the documentation we provide or consult our online staff if in doubt. In general, short codes require special routing and permission so please do not use 5-6 digit numbers in the sender id. Keep originators/sender id's to 11 digits minimum. Please familiarize yourself with your local Telecommunication laws or study our indicative list of operators that do restrict sender id's / originators / "from".
Back to top - Methods to send SMS:
You can connect to our gateway through SMPP or HTTP to submit your SMS with speeds of up to 30sms/sec depending on the routes used. The use of our gateway is free of charge. We also have a web interface with reseller facilities which could be used at no additional cost. Our wallet system allows us to pass any discounts on a specific network on to the client as credits may be deducted in monetary value versus credits. SMPP Clients have to provide us with an IP to add to our firewall. The use of the web interface, desktop tool and handset application is available at no additional cost.
Back to top - Testing:
Each client that register is only allowed 1 (one) test account. Verification is required and each client will receive 5 credits to test with. The purpose of the test credits is to test network destinations and for clients to familiarize themselves with the system. Contact support if you have any questions or do not understand how to use the system.
As a general rule, before you send a huge bulk you need to check delivery to the networks you want to send to in order to confirm that all routes are delivering. SMSC’s do not inform us when routes are blocked and this will ensure safe delivery of your messages.
Back to top - Validity /Expiry of messages and credits:
There is no expiry on messages unless stipulated otherwise – please however note that we do not recommend that clients purchase more messages than what would be used in 30 days due to networks that could block commercial routes at any point in time. If any network is blocked backup routes will apply but please note pricing might be different depending on the target operator.
Back to top - Blocking/ unavailability of routes:
The following will apply should any link or route be taken down - credits will remain in client accounts until such time that a replacement route can be found. Pricing will be presented to client if there is a difference and credit in the account will be adjusted accordingly. Please also ensure that you read and understand our refund policy.
Back to top - Use of Economy (Fix id no delivery reports) routes:
- The use of Economy routes where there are fixed sender id’s and no delivery reports are at the clients’ own risk as we do offer dynamic sender id routes with delivery reports subject to the signing of anti-spam agreements.
- The use of economy routes are subject to testing - i.e. please send a test to known mobiles and check for delivery before you send any batches.
- All messages that pass through the gateway where economy routing apply, will be charged for (as SMSwarehouse Inc. is charged for these messages) irrespective of delivery and no refunds are available for messages where we received response id's from the SMS-C. Reason for this being that there are no delivery reports so we do not receive notification of reasons for failure of delivery to handset, therefore cannot refund as failure of delivery to handset could be due to many reasons outside the control of the SMSwarehouse Inc. gateway. Response id's from SMS-C serves as confirmation that messages were passed on successfully by SMSwarehouse for delivery by SMS-C to handsets. Customers are urged to use higher quality routes where delivery is required.
- Message charges and delivery receipts:
Every message that passes through our server onto the SMS-C is charged for as we are charged for the messages received by the SMS-C, irrespective of delivery to handset. Clients requiring confirmation of delivery should please avoid using economy routes and focus on higher priced dynamic sender id routes with delivery confirmation.
Back to top - Retry scheme:
Dynamic sender id routes with delivery reports all include a 24 - 72 hour (network dependent) retry scheme. It means that if a subscriber is out of range or the phone is switched off the system will retry delivery. If the subscriber does not switch their phone or get into range of the GSM network within the 24-72 hour period, the message will be discarded.
Back to top - Latency or delays on routes:
Please note that some routes might experience delays when there are high volumes/congestion on the routes. This may occur during the festive season and or specific public holidays or events. SMSwarehouse Inc. has no control over the delivery of the SMS once it passes through the gateway. Wherever possible we provide features of the specific routes and it is up to clients to test routes and familiarize themselves with delays that may or may not occur on routes.
Economy or fixed id routes are not recommended for time critical messages. Clients should also test routes prior to sending any batches to familiarize themselves with the latency on a route that may occur on that specific day.
Please use only high quality dynamic sender id routes with delivery reports for time critical messages so that you obtain a report which will reflect the error and or message status of sent text messages.
Back to top - Error and message status codes:
All clients are supplied with a web login whether you use SMPP, HTTP, handset application or the desktop application. A full list of codes is available under downloads in the HTTP API PDF documentation once you log into your account – the following error codes are used for delivery reports and available under the reports link:
ERROR - HTTP01 --> Invalid HTTP URL Format
ERROR - HTTP02 --> Invalid query string
ERROR - HTTP03 --> Message Submission Failed
ERROR - HTTP04 --> Invalid Password
ERROR - HTTP05 --> Invalid System ID
ERROR - HTTP06 --> Invalid Sender ID
ERROR - HTTP07 --> Invalid Type
ERROR - HTTP08 --> Invalid Message ID
ERROR - HTTP09 --> Invalid Destination Address
ERROR - HTTP10 --> Invalid number of messages
ERROR - HTTP11 --> Requested service is unavailable
ERROR - HTTP12 --> Submit Failed
ERROR - HTTP13 --> Query request failed
ERROR - HTTP14 --> Bind failed
ERROR - HTTP15 --> Not Authorized for the request.
ERROR - HTTP16 --> Invalid Request
ERROR - HTTP17 --> Invalid Message Length.
ERROR - HTTP18 --> INSUFFICIENT CREDITS/BALANCE.
ERROR - HTTP19 --> Invalid DATA CODING SCHEME.
ERROR - HTTP20 --> Invalid ESM .
Status codes:
MSGSTATUS - CP --> Message ACCEPTED and is under processing.
MSGSTATUS - ATES --> Message is SUBMITTED to the SMSC.
MSGSTATUS - DELIVRD --> Message is DELIVERED to destination.
MSGSTATUS - EXPIRED --> Message validity period has EXPIRED.
MSGSTATUS - REJECTED --> Message is REJECTED.
MSGSTATUS - UNDELIVERED --> Message is UNDELIVERABLE.
MSGSTATUS - DELETED --> Message is in DELETED STATE
MSGSTATUS - UNKNOWN --> Message is in UNKNOWN STATE
MSGSTATUS - INVALID --> Message is in INVALID STATE
Back to top - IVR and premium number campaigns:
Any route used where performance is measured by responses will work as follow (IVR or premium number campaigns): Any message that passes through our server will be charged for regardless of delivery to handset as we will be charged for the messages by the SMS-C. We hereby disclaim ourselves from handset delivery as we have no control over handsets which may be out of range, stolen, wrong numbers may be used or any other circumstance related to handsets which we have no control over. It is up to the party sending the SMS to ensure that numbers are valid, handsets are switched on and within range when sending the SMS. No refunds will be made on campaigns should there be no handset owner response. It is up to the client to use hlrlookup to verify numbers before sending campaigns. Please contact our sales team should you require such a service.
Back to top - Confidentiality / Privacy policy:
Information submitted via our SMS gateway or web site will not be used sold or distributed in any way. Clients have to opt-in to receive news and updates and could opt-out at any point in time on the web site.
SMSwarehouse Inc. (E-SPECTATIONS CONSULTING CC) is bound by law to disclose certain information to operators if there are complaints submitted by any operator as stated in our anti-spam agreement - such information will pertain only to the messages, dates and times, ip addresses and content that was sent by the users and we have to access our database and provide operators with such information by law. We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that specific content infringes the rights of others, or protect anyone's rights, property, or safety.
We respect all clients’ privacy and do our utmost best to secure information. Clients have to ensure that they secure their data and servers on their side as SMSwarehouse Inc. only has control of its servers and data on the gateway side and therefore could only secure information on our side.
By registering for an account, verifying such account and sending SMS, SMSwarehouse Inc. (E-SPECTATIONS CONSULTING CC) requires certain personal information such as Name and Surname, Email address, Mobile number, username, password and IP address. We also require a physical address, Telephone number, Email and tax referemces where applicable for invoicing purposes. By registering for an account you agree to submit such personal information for purposes of use by SMSwarehouse Inc. (E-SPECTATIONS CONSULTING CC) and agree that the information submitted might be used for the following:- Trouble shoot problems,
- Personalize our services to you, the client,
- Prevent any illegal activities as stated in our legal documentation,
- Inform you, the customer about offers, new services and news based on your preferences as well as marketing of our products and services,
- Compare and verify information with third parties as and when required.
Back to top - General:
- These terms and conditions may be amended from time-to-time based on legal requirements and changes in various laws.
- Clients that subscribe to our services will be notified of these changes.
- By purchasing and using our services you acknowledge that you read, understood and accept the terms and conditions.
Step 1. Quick test SMS - Step2. Register test account - Step 3. Buy SMS