Terms and conditions

Terms and conditions:

1. Strictly prepaid – an invoice in your preferred currency (Euro only) will be supplied after testing and acceptance of this quote.
2. No spam, profanity, or other illegal content is allowed on our routes.  Please read and sign our anti-spam agreement.
3. The Invoice amount that will be transferred should exclude all bank & correspondent bank charges & commissions. We will appreciate it if you advice your bank that the recipient (SMSwarehouse Inc.) should not be charged any commissions, telex transfer fees or any other fees.  Credits will be allocated based on the exact amount we receive in our account.
4. All prices are final prices without any other taxes or interconnection fees – we accept payments in Euro and USD – please refer to www.xe.com for conversion into other currencies.  We are also accept credit card payments using http://www.paypal.com - the email address to use will appear on the invoice we issue – please quote your username in the reference area so that we know which account to allocate credits to and update.
5. Price volumes are based on traffic per country and not for overall traffic in all countries.
6. No setup fees, no monthly fees.
7. All routes quoted are subject to testing and confirmation of pricing and availability - please also note that some governments for example India change legislation that will impact on the ability to send SMS to these destinations.  Please familiarize yourself with the telecoms laws in your country prior to registering for an account.
8. Sender id or message originators: Sender id restrictions exist in certain countries and networks.  Please read the documentation we provide or consult our online staff if in doubt.  In general, short codes require special routing and permission so please do not use 5-6 digit numbers in the sender id.  Keep originators/sender id's to 11 digits minimum which are the length of normal mobile numbers.
9. Prices quoted may change without notification as networks change pricing, open and block routes at free will and at times do not notify us – we do however give all price advantages that we get through to our customers.
10. You can connect to our gateway through SMPP or HTTP to submit your SMS with speeds of up to 30sms/sec depending on the routes used. The use of our gateway is free of charge.  We also have a web interface with reseller facilities which could be used at no additional cost.  Our wallet system allows us to pass any discounts on a specific network on to the client as credits may be deducted in monetary value versus credits.
11. As a general rule, before you send a huge bulk you need to check delivery to the networks you want to send to in order to confirm that all routes are delivering.  SMSC’s do not inform us when routes are blocked and this will ensure safe delivery of your messages.
12. Please note that we will allocate credits on receipt of funds.  Please allow 3-4 working days for the banks to complete the transfers. Our bank is Barclays International Seychelles where we  hold an International Euro and Dollar account.  Please note that we do not have an IBAN number as the bank is outside the European Union.  We will provide all clients with invoices with the banking details upon request for invoices.
13. There is no expiry on messages unless stipulated otherwise in this quotation – please however note that we do not recommend that clients purchase more messages than what would be used in 30 days due to networks that could block commercial routes at any point in time.
14. The following will apply should any link or route be taken down - credits will remain in client accounts until such time that a replacement route can be found.  Pricing will be presented to client if there is a difference and credit in the account will be adjusted accordingly.
15. The use of Economy routes where there are fixed sender id’s and no delivery reports are at the clients’ own accord as we do offer dynamic sender id routes with delivery reports subject to the signing of anti-spam agreements.
16. Every message that pass through our server onto the SMS-C is charged for as we are charged for the messages received by the SMS-C, regardless of delivery to handset.  Clients requiring confirmation of delivery should please avoid using economy routes and focus on higher priced dynamic sender id routes with delivery confirmation.
17. Also note that any route used where performance is measured by responses will work as follow (IVR or premium number campaigns):  Any message that pass through our server will be charged for regardless of delivery to handset as we will be charged for the messages by the SMS-C.  We hereby disclaim ourselves from handset delivery as we have no control over handsets which may be out of range, stolen, wrong numbers may be used or any other circumstance related to handsets which we have no control over.  It is up to the party sending the SMS to ensure that numbers are valid, handsets are switched on and within range when sending the SMS.  No refunds will be made on campaigns should there be no handset owner response.  It is up to the client to use hlrlookup to verify numbers before sending campaigns.  Please contact our sales team should you require such a service.